Managed IT · Cyber security · Phones · AI
IT that keeps your business moving
We look after IT, security and phones for businesses of 15 to 150 people across South and West Wales. The same named team stays with you, works to response times in writing and reports on everything it does each month.
A free two-hour review of your IT and security, with a written report within five working days.
Recommended next
- Replace 3 laptops still on Windows 10 before the next update renewal
- Move 2 analogue lines before 31 January 2027
Response to critical calls, in writing, with a credit if we miss it.
Per user per month for fully managed IT. Every price is published.
Cyber Essentials certification comes with every managed plan.
A Clarity Report: tickets, response times, patches, backups and security.
What we do
One team for your IT, security, phones and AI
Most businesses start with IT support and security together, then add phones or AI as they grow.
IT support
Your team stays productive, with one helpdesk for every IT question, engineers on site when needed, and Microsoft 365 and devices looked after.
IT support →SecureCyber security
Pass the security checks your customers and insurers ask for, with threat detection, tested backups, staff training and Cyber Essentials.
Cyber security →ConnectPhones and comms
Calls reach the right person in the office, at home or on the road. Teams Phone or hosted phones from £14 per user, moved before the switch-off.
Phones and comms →Apply AIAI services
Give your team time back on repeated work with Microsoft Copilot and automation, set up safely with permissions, a policy and training.
AI services →Worth planning for
Three dates that affect most Welsh businesses
Analogue and ISDN phone lines are switched off. Alarms, lifts and card terminals on those lines need checking too.
Book a switch-off checkPaid security updates for Windows 10 have doubled in price for their second year. We plan the move to Windows 11 or replacement devices.
Plan your Windows 10 exitCustomers, insurers and public contracts ask for Cyber Essentials. Only 12% of small UK businesses hold it (Cyber Security Breaches Survey 2025/26).
Get certifiedWhy Crystalised IT
What working with us looks like
A team who know your business
The same account lead and engineers look after you year after year. They know your systems, your people and your plans.
Response times in writing
15 minutes for critical calls. If we miss it, that month's fee drops by 5%. Miss targets two months running and you can leave on 30 days' notice.
A plan for the year ahead
We agree a 12-month IT plan with you and keep it up to date as your business changes, so costs and changes are agreed well in advance.
Pricing
One price per user, per month
Prices exclude VAT and Microsoft 365 licences. Minimum 10 users, 12-month term, no setup fee.
Co-managed
Gives your own IT person specialist back-up, our tools and cover when they are away.
- Helpdesk overflow and escalation
- Monitoring and patching tools
- Our security stack on every device
Managed
Most firms choose thisYour whole IT department, for growing teams of 15 to 80.
- Unlimited helpdesk, 8am to 6pm
- Site visits across South Wales
- Threat detection and Microsoft 365 backup
- Cyber Essentials every year
- Monthly Clarity Report
Managed Secure
For regulated firms and suppliers who must prove their security to clients.
- Everything in Managed
- 24/7 threat monitoring and response
- Cyber Essentials Plus every year
- Phishing training for staff
- Quarterly technology review
Switching to us
Moving to us takes about four weeks
Clarity Check
Two hours, on site or online, reviewing your IT, security and phones.
Written plan and price
What needs fixing, what it costs, and a monthly price per user. No obligation.
Handover
We deal with your current provider, collect passwords and documents, and set up monitoring.
First 30 days
Urgent fixes done, staff shown how to get help, and your first Clarity Report.
Who we work with
Businesses where downtime and data matter
Where we work
South Wales, with West Wales covered
Engineers on site the same day in the core area. Carmarthenshire and Pembrokeshire get remote support plus scheduled visits.
- Cardiff
- Newport
- Swansea
- Bridgend
- Barry and the Vale
- Pontypridd and RCT
- Caerphilly
- Cwmbran
- Neath Port Talbot
- Llanelli and Carmarthen
- Pembrokeshire
Start with a clear picture of your IT
Book a free Clarity Check: two hours with an engineer, then a written report on your IT, security and phones. It is yours to keep, whoever you choose.